ipinteus.com

Hello, I'm Ivo C. Pintéus

I work where language, technology and leadership meet.

Based in Cascais, Portugal. Open to roles in NLP, localisation and technical operations.

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Profile

Versatile, results-driven professional at the critical intersection of Linguistics, Technology and Leadership.

I built and led high-impact NLP workflows, delivered technical solutions at scale, and guided multiple cross-functional teams to success.

I'm ready for roles where tech, language and operational expertise collide to create real-world impact.

Experience

  1. Google SLS Team Lead

    QualitestDec 2019 to Sep 2024

    • Led three SLS teams (46 direct reports, 24 nationalities, 5 time zones), balancing horizontal support with vertical product ownership.
    • Served as primary operational liaison, aligning directly with SLS program managers, NLP infrastructure engineers and other Google stakeholders.
    • Mentored junior team leads and analysts, standardised workflows, coordinated onboarding, designed QA metrics and fostered a high-performing, collaborative team environment.

  2. Google Search Language Specialist

    QualitestJul 2019 to Dec 2019

    • Developed and tested localisation grammar, improving query parsing and content retrieval accuracy for target locales.
    • Diagnosed query failures, implementing fixes within scope and driving broader solutions with engineering teams.
    • Advanced the underlying language model by engineering new syntactic structures driven by product-team use cases.
    • Quickly became a go-to contributor and was tapped for a Team Lead role within five months (first internal promotion site-wide).

  3. Apple Fraud Prevention Specialist

    Arvato BertelsmannOct 2018 to May 2019

    • Flagged and audited high-risk transactions to prevent fraud exposure and revenue loss.
    • Evaluated behavioural and transactional data to make precise, compliance-driven adjudications.

  4. Ubisoft Technical Support Agent

    Arvato BertelsmannMar 2017 to Oct 2018

    • Performed advanced troubleshooting for a leading global gaming publisher, applying deep knowledge of diverse platforms and services.
    • Named in the end credits of select Ubisoft titles, acknowledging personal contributions.

  5. Apple Technical Support Agent

    SellbytelFeb 2015 to Mar 2017

    • Provided Tier 2 technical support across the full Apple ecosystem (macOS, iOS, Apple TV, Apple Watch, Beats, Pro Apps).
    • Consistently met Apple's stringent KPIs for resolution time and customer satisfaction, surpassing industry standards.
    • Achieved top marks in proprietary Apple certifications, demonstrating rapid mastery of complex systems.

  6. Language Services Provider

    Freelance2006 to 2019, alongside other roles

    • Produced high-level translations and edits of medical, technical and literary documentation.
    • Maintained long-term client partnerships, reflecting trust in the quality and autonomy of delivered work.

Education

Language, Literature and Culture (Modern Languages)

Faculdade de Letras da Universidade de Lisboa2007 to 2010

Interdisciplinary degree emphasising linguistic analysis, literary criticism, translation and cross-cultural communication.

Access HE Business Programme

Harlow College, Essex (UK)2003 to 2004

Preparatory programme covering business fundamentals (management, marketing and economics) with a focus on analytical and study skills.

Skills

Languages

  • Portuguese Native
  • English Bilingual
  • Spanish Conversational
  • French Reading proficiency

Linguistics

  • Computational linguistics (l10n/i18n)
  • Query parsing
  • Data consolidation
  • Semantic analysis
  • Technical translation and editing

Software

  • Google Workspace
  • macOS and Windows
  • CAT tools
  • Adobe Acrobat
  • Photoshop
  • NLP infrastructure and debugging tools
  • HTML, CSS and JavaScript (foundational)

Before tech

Hostel co-director, Lisboa

2008 to 2011

Co-directed the launch and operational oversight of an award-winning hostel in downtown Lisboa, taking the business from pioneering concept to full profitability.

Culinary professional

2003 to 2008

Built resilience and performance under pressure across multiple kitchen roles, from pubs and fine dining in England to beachside seafood in the Algarve.

Let's talk.

ipinteus@gmail.com

Or find me on LinkedIn.